faq

FAQ

FAQ



We only accept JPG or JPEG and PNG files less than 20MB. We validate the resolution of your file and won’t print anything lower than 150 dpi so that you are pleased with the quality of your print.

Yes. Even the screw and wall plug are included. All you need is a hammer or drill.

Yes of course! Giving a framed photo as a gift to your family or friends will be a great idea. You need to select “Send as a Gift” during checkout and fill up the recipient’s name and address. We will tie a beautiful Satin ribbon across the frame and add a gift card with your personal message.

No, for now everything is online.

It depends. If your frames can fit into one box then they will ship together. If not, you may expect to receive a box for each frame.

Sorry, at the moment we only ship within Peninsular Malaysia.

Yes. Contact [email protected] for details.

You're welcome to upload any image you’d prefer as long as you have the permission or rights to print it! We will print any image uploaded to our site as long as it's not patently offensive or obscene.

Acrylic is perfectly clear and practically unbreakable. However, it can scratch, so make sure only clean it with water and a soft cotton cloth.

We at Framelab, accept MasterCard, Visa, Debit, FPX participating banks ( Affin, Alliance, AmBank, Bank Islam, Bank Rakyat, BSN, CIMB, HLB, HSBC, KFH, M2U, OCBC, PBB, RHB, Standard Charted, UOB & Muamalat). Boost Wallet, Touch n Go e-Wallet and GrabPay.

There are multiple reasons why your photos could be taking an unusual amount of time to upload to framelab.com.my. The most common reason behind slow uploads is your internet connection itself. On average, your upload speed is about 10 times slower than your download speed, and both are regulated by your Internet Service Provider. Another factor affecting your upload speeds is the size of the images you are uploading to framelab.com.my. Images can be large sometimes, and it might take a while to complete.

Photo resolution for printing is the fineness of detail you can see in an image. It is measured in pixels per inch (ppi), or dots per inch (dpi). The more pixels per inch, the greater the resolution. You can think of this as similar to thread count in cotton sheets: the higher the number per inch, the better the quality.

New cameras these days are never below 10 megapixels, which is more than enough to produce a 16 x 20″ print.

For example, if you want to print an image 5 x 7 inches at 300 ppi, then you need a file that has at least 5 x 300 (1500) pixels along its short side and 7 x 300 (2100) pixels on the long side. So, it needs to be at least 1500 x 2100 pixels in size. Please refer to the chart below;

Please refer to the chart below;


Frame Size Photo Size Best Quality (Pixels)Acceptable (Pixels)
300 DPI150 DPI
8.3 x 11.7 5 x 7 1500 x 2100 750 x 1050
12 x 14 8 x 10 2400 x 3000 1200 x 1500
11.7 x 16.5 8 x 12 2400 x 3600 1200 x 1800
15 x 18 11 x 14 3300 x 4200 1650 x 2100
16.5 x 23.4 12 x 18 3600 x 5400 1800 x 2700
20 x 24 14 x 18 4200 x 5400 2100 x 2700
14 x 14 8 x 8 2400 x 2400 1200 x 1200
16 x 16 10 x 10 3000 x 3000 1500 x 1500
18 x 18 12 x 12 3600 x 3600 1800 x 1800
20 x 20 14 x 14 4200 x 4200 2100 x 2100


Tips: Avoid using images that have been downloaded from social media or a website. Use images that have come directly from the source, camera or phone.

Anyway, don't confuse yourself, just Start Framing by selecting the frame size and you will get a warning message IF the photo is low quality. Just upload another better quality photo.