As part of Framelab.com.my's compliance to the Personal Data Protection Act 2010 (PDPA) and commitment towards protecting of our member's personal information, Framelab.com.my has put in place a personal data protection and compliance principles which Framelab.com.my stands guided by in the provision of our products and services to our members/customers.
Please read Framelab.com.my Privacy Statement to understand how we use the personal data which we may collect from you. By providing your Personal Information to us, you are consenting to this Privacy Statement, and the collection, the use, the access, the transfer, the storage, and the processing of your personal information as describe in this Privacy Statement.
This Privacy Statement is about:
Personal data is any information which relates directly or indirectly to you. This includes any information which can be used to identify or contact you.
In order for us to provide you with our Products and Services, and to operate in an efficient and effective manner, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:-
We may collect your personal data from your when you:-
When you access our websites, please be aware that:
The mandatory personal information we collect from you will be used and or shared within our corporate group and to third parties for one or the following purposes:-
As a part of providing you with our Products and/or Services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:
subject at all times to any laws (including regulations, guidelines and/or obligations) applicable toInterbase Resources.
Where indicated (for example in registration/application forms), it is obligatory you provide your personal information to us to enable us to process your application for our Products and/or Services.
Should you decline to provide such obligatory personal information or wish to limit the processing of your personal information, we may not be able to process your application/request or provide you with our products or services
We can assist you to access, and correct and limit the processing of your personal information held by us.
If you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date or should you wish to limit the processing of your personal information including personal data relating to other persons who may be identified from that personal data, you may make a request to us by email our Feedback department. You should quote your UserID, full name, email address, mailing/billing address and handphone/ fixed phone number and provide brief details of the information you want a copy of in any such request. We shall charge a processing fee for searching for and providing you with access to your personal information to cover administration costs.
We will use reasonable efforts to comply with your request to access or correct or limit the processing of your personal information within 21 days of receiving your request and the relevant processing fee.
Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.
You are responsible for providing accurate and complete information to us about yourself and any other person whose personal information you provide us and for updating this personal information as and when it becomes incorrect or out of date by contacting Framelab.com.my via the contact details provided below. This obligation is a condition to the provision of our Products and/or Services to you and/or any other person authorised or permitted by you or your organisation/company to use the Products and/or Services.
In the event you may need to provide us with personal information relating to third parties (for example about your business partner, spouse or children or where you are the designated person in charge (from an organisation or company) for dealing with us, if you are acquiring and are responsible for a service and/or product that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their personal information to us and for us to use accordingly, and (ii) informed them to read this Privacy Statement at our website at www.Framelab.com.my/privacypolicy/
We may be required to revise and/or modify this Privacy Statement from time to time and the updated version shall apply and supersede any and all previous versions, including but not limited to, booklets, leaflets or hard copy versions. By continuing to use Framelab.com.my's Products and Services after the communication of such revision and/or modification, you are accepting and consenting to such revision and/or modification.
Please check our website and/or our Announcement site for information on our most up-to-date practices.
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact Customer Service at [email protected]