ENGLISH
Delivery & Shipping Policy
Delivery Policy
- All deliveries are only within Peninsular Malaysia. Street names and postcode must be correct and accurate.
- We are NOT shipping to Sabah & Sarawak at the moment.
- NO P.O. Box or International addresses.
- If the packaging seal is opened or damaged, DO NOT accept the parcel.
- If you are not at home to receive your purchased order, please contact the carrier service (courier service) within a stipulated timeframe for next deliveries or pick up.
- If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
- We only use standard packaging materials for all orders.
- We deliver each order to one delivery address within Malaysia.
Shipping Charges
- Shipping cost for Peninsular Malaysia is RM8.00 onwards. Weight will be determined by actual or volumetric weight (VW), whichever higher and will be automatically calculated during checkout.
- Free delivery in Malaysia for orders above RM100.00.
- STRICTLY NO REFUND for shipping & handling charges.
- All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
Delivery Lead Time
- Order confirmation and closing time is before 1 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
- Confirmed orders will be processed within the next 1 to 2 business working days, excluding Saturday, Sunday & public holidays.
- Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
- Peninsular Malaysia : 3 – 5 business working days.*
- *subject to courier service’s changes.
Sales, Promotions & Festive Periods
- During peak online sales & promotional periods, orders and deliveries may take longer time.
- For festive seasons, please place your order 10 days in advance in addition to the regular lead time required.
